Why Work With Us?

Our people are some of the most knowledgeable and experienced in our sector, and we’re looking for ambitious, hardworking and self-motivated people to join them in a rewarding company with real opportunities.

We want to hear from passionate and driven and people who enjoy working as part of a team and enjoy working with customers.

Locations

You’ll find Barbon Insurance Group offices in Lincoln and Teignmouth if you need to see us or write to us.


Current Vacancies

move
At Rentshield Direct we deal with people and build lasting relationships with our clients. We are an innovative and fast-growing organisation, offering a range of specialist services and products to the lettings market.

We are the FACE of tenant referencing; providing the link between the landlord, letting agent and tenant, taking the weight off everyone’s shoulders with fast, reliable tenant referencing services.

The role of Referencing Administrator involves working as part of a team in a busy customer service environment by processing applications for our Referencing products and ensuring all inbound/outbound telephone calls and web traffic is handled in a professional and friendly manner.

KEY TASKS AND ACCOUNTABILITIES:
  • Always represent the company in a positive manner.
  • Answer customer communication efficiently and effectively to agreed company standard and within agreed targets set.
  • Ensure all information is captured accurately and that, in the event of missing or incorrect information, contact is made with the client in a courteous and polite manner, representing the company in a positive way.
  • Ensure that all applications are credit searched using the Call Credit Database and that any anomalies in credit scoring data are escalated to your Line Manager.
  • Ensure that all final reports being issued have been quality checked for accuracy and in line with Rentshield’s policy.
  • Keep up to date with products, pricing and policy where applicable to ensure correct information is given to customers when applicable.
  • Feedback areas of customer dissatisfaction to your Line Manager, with suggested alternatives where appropriate.
  • Provide assistance to team members as and when required.
  • Achieve performance targets as set out by your Line Manager.


Other package benefits:
  • 25 Days’ Holiday + Bank Holiday
  • Employer Pension Contribution
  • 2% salary to spend on a variety of benefits after one year's service
  • Health Shield Cash Plan
  • Discounted gym flex
  • Childcare benefits
  • Wellbeing scheme
  • Free tea and coffee
  • Shopping discounts




Please send a Covering Letter along with your CV to vacancies@barbon.com.

All applicants must live in the UK and be eligible to work in the UK.

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.

X
move

As a member of the Legal Department, you will be supporting your colleagues in delivering an efficient and cost effective claims handing experience to our national customer base. This will be done through effect claims handling techniques whilst, developing and delivering an effective departmental training agenda.

The Legal Department handles ~ 1,800 matters every year and has ~10 employees. Amongst other things, you will:

Manage a portfolio of rent guarantee and legal expense claims;
Engage with Clients to keep them appraised of developments and seek instructions;
Calculate and process payments in adherence with the Client’s policy schedule;
Maintain an effective Learning & Development agenda for both existing and new team members; and
Deliver all training as the department requires.

Personal Specification:

Essential
· Associate Level of CILEx and/or IoP
· Ability to adapt and Embraces change
· Educated to A level standard as a minimum
· Confident with the skills to manage difficult conversations
· Proven knowledge and experience within Landlord and Tenant Litigation
· Experience of coaching individuals to enhance performance.

Advantageous
· CIPD/CTP or equivalent professional training qualification. Experience of working in a similar, regulatory environment
· Previous experience within a L&D/Training role
· Knowledge of L & D best practice & learning methodologies
· Knowledge of LMS systems
· Knowledge of Articulate software

Reward:
Salary: £18,500.00 - £21,000.00 depending on experience
Bonus: up to 20% performance related bonus

Other package benefits: 25 Days’ Holiday + Bank Holiday, Employer Pension Contribution, Health Shield Cash Plan, discounted gym flex, childcare benefits, free car parking, free tea and coffee, staff restaurant

Location:
You will be based in our purpose built, stylish office, located in the heart of historical Lincoln. There is easy access to the A46 and the A15, with free parking on site. We are also situated within a short walk of the Lincoln Central Station.

Contract: Permanent
Want to apply? You can apply by sending a Covering Letter and your CV to: Vacancies@Barbon.com
X
move
To develop business and maximise income through relationship management with
both existing and new accounts.

To ensure retention of accounts using a consistent contact strategy.

To demonstrate detailed knowledge of current market conditions in the lettings
industry, Rentshield’s and competitors’ products ensuring credibility with clients and re-affirming our Market Leader status.

To play a central role in introducing new products to the market.

KEY TASKS AND ACCOUNTABILITIES:

Provide telephone account management to agents in all geographical areas
To provide information on FCA regulated insurance products in a non-advised manner to enable customers to reach an informed decision to purchase
Provide accurate and effective records of customer interaction demonstrating a clear and consistent approach to maximising our customers business potential
To present the Rentshield’s portfolio of products and services including general insurance and referencing to potential clients through direct communications whether face to face, telephone or by email
Meet set sales targets for growth & retention
Monitor and follow up on all product training completed with agents
Deal effectively and take ownership of client queries. Escalate where appropriate.
Operate compliantly with relevant FCA regulations and procedures
Liaise with other business areas to achieve aims and objectives of the department and to ‘delight’ our customers
Proactively pursue personal development and achievement against target

Any other duties that the company may reasonably ask you to perform which are within your skill sets

Person Specification
  • Essential
  • Education/ Qualifications
  • A level grade C or equivalent including English language or literature.
  • Desirable - An accredited sales qualification

Experience/Knowledge
  • Confident negotiator and ability to ‘close the deal’
  • Strong Account Management skills and ability to keep promises
  • Proven sales ability
  • Proven experience of successful and compliant selling in a related industry would be an advantage.

Desirable -
  • Ability and demonstrable full knowledge of the sales process
  • Knowledge of the Lettings industry
  • Experience of working within the FCA regulated environment

Skills / Aptitudes
  • Collaborative Working- Works Co-Operatively
  • Communicating Clearly- Communicates Professionally
  • Leading & Developing- Drives Own Development
  • Thinking Customer- Puts the Customer First
  • Commercial Mind-set- Makes an effort to limit wasted resource
  • Analysing & Initiating- Makes Effective Decisions
  • Adapting & Responding- Is Open to Change
  • Taking Ownership- Accepts Responsibility
  • Creating & Innovating- Seeks Improvement
  • Planning & Prioritising-Prioritises and Plans Own Work

Other package benefits:
  • 25 Days’ Holiday + Bank Holiday
  • Employer Pension Contribution
  • Health Shield Cash Plan
  • Discounted gym flex
  • Childcare benefits
  • Free car parking
  • Free tea and coffee

Please send your CV, to vacancies@barbon.com.

Other: All applicants must live in the UK and be eligible to work in the UK.

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
X
move
MAIN PURPOSE OF ROLE:
To assist in the running of the entire Insurance Sales, to sell or renew Insurance policies directly to clients through Inbound/Outbound calling. Utilising warm leads from within the Rentshield business to sell or renew Insurance policies whilst meeting/exceeding sales targets.

KEY TASKS AND ACCOUNTABILITIES:

Insurance Operations
  • Meeting and Exceeding individual targets and to assist in meeting targets set for the team and department
  • To ensure all insurance teams handle a high volume of Inbound/Outbound calls and record the results of all leads and customer interaction accordingly
  • Assisting the sale or renewal of Insurance directly with the client
  • Keep up to date with products and pricing to ensure correct information is given to the client
  • Answer customer communication efficiently and effectively to agreed company standards and targets, whilst maintaining appropriate records
  • Source your own and the team's leads from existing data
  • Ensure ALL Prospect and Lead Management systems and procedures are followed and information is updated based on a regular plan
  • To ensure team tasks are completed within agreed time scales
  • Accurately deal with all administration, payments and midterm adjustments
  • Build and maintain good working relationships with letting agents in order to maximise potential business
  • To make effective use of the technology available to ensure a fast, accurate and efficient response is given
  • Any other duties that the company may reasonably ask you to perform which are within your expertise and skill sets


Team Management
  • Ensure the Overall insurance team work towards achieving an “Over budget” result for all Net Retain Income and Policy count requirements
  • Ensure that the T&C Scheme requirements of the department are met/adhered to within the relevant timescales
  • To coach and develop team members
  • Identify and address training and development needs; escalate to Insurance Team Manager and support in organizing / delivering relevant training
  • Manage staff in line with company policies and procedures, including Appraisal
  • Lead a culture of exemplary ‘role model’ behaviour fostering respect from peers, stakeholders and the wider business
  • Ensuring alignment and consistency among your team, and with the wider business; gaining the trust of stakeholders and colleagues as an objective and collaborative resource
  • Encourage atmosphere of openness and continuous improvement through attend and actively participate in team meetings


QA & Compliance
  • Comply at all times with the FCA's (and any other applicable regulator), principles, commitments, and Codes of Practice
  • Assist the insurance manager with departmental QA errors and feedback to the teams
  • Ensure that offering a high level of customer service is always at the forefront of your and the team's actions
  • Build and maintain good working relationship with colleagues and work together to provide excellent customer service and enhance the Rentshield reputation
  • Report all failures to comply with requirements immediately to Line Manager

PERSON SPECIFICATION:
  • Education / Qualifications
  • GCSE in English Language and Maths (or equivalent)
  • Diploma or Degree

Experience / Knowledge
  • Sales experience (minimum 2years)
  • Experience of working to targets
  • Experience working
  • Campaign or inbound/outbound calling experience
  • Knowledge of insurance
  • Experience working in a regulated industry
  • Advanced PC skills and previous database experience

Skills / Aptitudes

  • Collaborative Working- Encourages Co-Operative Working
  • Communicating Clearly- Promotes Two-Way Communication
  • Leading & Developing- Enables the Performance of Others
  • Thinking Customer- Strives to Deliver Excellence
  • Commercial Mind-set- Identifies opportunities to reduce costs
  • Analysing & Initiating- Applies Analytical Rigour
  • Adapting & Responding- Adapts to Change
  • Taking Ownership- Seeks New Opportunities
  • Creating & Innovating- Encourages Innovation
  • Planning & Prioritising-Plans and Monitors Deliverables

Personal attributes
  • Enthusiastic
  • Professional
  • Self-starter

Other package benefits:
  • 25 Days’ Holiday + Bank Holiday
  • Employer Pension Contribution
  • Health Shield Cash Plan
  • Discounted gym flex
  • Childcare benefits
  • Free car parking
  • Free tea and coffee

Please send your CV, to vacancies@barbon.com.

Other: All applicants must live in the UK and be eligible to work in the UK.

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
X