Why Work With Us?

Our people are some of the most knowledgeable and experienced in our sector, and we’re looking for ambitious, hardworking and self-motivated people to join them in a rewarding company with real opportunities.

We want to hear from passionate and driven people who enjoy working as part of a team and enjoy working with customers.

Locations

You’ll find Barbon Insurance Group offices in Lincoln and Teignmouth if you need to see us or write to us.


To apply for a role please go to the Contact page or E-mail us on vacancies@barbon.com

By submitting your CV you agree to Barbon using the information you have provided for the purpose of their selection process.

Current Vacancies

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As a member of the Legal Department, you will be supporting your colleagues in delivering an efficient and cost effective claims handing experience to our national customer base. This will be done through effect claims handling techniques whilst, developing and delivering an effective departmental training agenda.

The Legal Department handles ~ 1,800 matters every year and has ~10 employees. Amongst other things, you will:

Manage a portfolio of rent guarantee and legal expense claims;
Engage with Clients to keep them appraised of developments and seek instructions;
Calculate and process payments in adherence with the Client’s policy schedule;
Maintain an effective Learning & Development agenda for both existing and new team members; and
Deliver all training as the department requires.

Personal Specification:

Essential
· Associate Level of CILEx and/or IoP
· Ability to adapt and Embraces change
· Educated to A level standard as a minimum
· Confident with the skills to manage difficult conversations
· Proven knowledge and experience within Landlord and Tenant Litigation
· Experience of coaching individuals to enhance performance.

Advantageous
· CIPD/CTP or equivalent professional training qualification. Experience of working in a similar, regulatory environment
· Previous experience within a L&D/Training role
· Knowledge of L & D best practice & learning methodologies
· Knowledge of LMS systems
· Knowledge of Articulate software

Reward:
Salary: £18,500.00 - £21,000.00 depending on experience
Bonus: up to 20% performance related bonus

Other package benefits: 25 Days’ Holiday + Bank Holiday, Employer Pension Contribution, Health Shield Cash Plan, discounted gym flex, childcare benefits, free car parking, free tea and coffee, staff restaurant

Location:
You will be based in our purpose built, stylish office, located in the heart of historical Lincoln. There is easy access to the A46 and the A15, with free parking on site. We are also situated within a short walk of the Lincoln Central Station.

Contract: Permanent
Want to apply? You can apply by sending a Covering Letter and your CV to: Vacancies@Barbon.com
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At Rentshield Direct we deal with people and build lasting relationships with our clients. We are an innovative and fast-growing organisation, offering a range of specialist services and products to the lettings market.

We are the FACE of tenant referencing; providing the link between the landlord, letting agent and tenant, taking the weight off everyone’s shoulders with fast, reliable tenant referencing services.

The role of Referencing Administrator involves working as part of a team in a busy customer service environment by processing applications for our Referencing products and ensuring all inbound/outbound telephone calls and web traffic is handled in a professional and friendly manner.

KEY TASKS AND ACCOUNTABILITIES:
  • Always represent the company in a positive manner.
  • Answer customer communication efficiently and effectively to agreed company standard and within agreed targets set.
  • Ensure all information is captured accurately and that, in the event of missing or incorrect information, contact is made with the client in a courteous and polite manner, representing the company in a positive way.
  • Ensure that all applications are credit searched using the Call Credit Database and that any anomalies in credit scoring data are escalated to your Line Manager.
  • Ensure that all final reports being issued have been quality checked for accuracy and in line with Rentshield’s policy.
  • Keep up to date with products, pricing and policy where applicable to ensure correct information is given to customers when applicable.
  • Feedback areas of customer dissatisfaction to your Line Manager, with suggested alternatives where appropriate.
  • Provide assistance to team members as and when required.
  • Achieve performance targets as set out by your Line Manager.

Other package benefits:
25 day’s holiday + bank holidays
Employer pension contribution
2% salary to spend on a variety of benefits after one year’s service
HealthShield (Rentshield Direct’s health care scheme)
Childcare Vouchers
Free Parking
Gym Member Scheme (with a gym located 30 seconds away from our offices)
FREE OFFICE FRUIT
On site therapies
Wellbeing scheme
Free teas and coffees
Shopping discounts

All applicants must live in the UK and be eligible to work in the UK.

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
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As an experienced people leader you will lead circa. 15 team members. You will support the Department Manager in delivering a market leading Claims and Complaints experience. This will be achieved by using effective people leadership techniques to motivate and inspire your team members whilst managing team performance against KPIs.

The Claims Team handles ~ 1,800 matters every year, with the majority of claims arising due to a tenant’s non-payment of rent. The Complaints Team handle ~ 800 matters each year, relating to the Group wide product offering. Amongst other things, you will:
· Motivate your team members to deliver exceptional service whilst exceeding Department KPIs;
· Manage daily workflows for both areas, ensuring both regulatory and legislative deadlines are met;
· Hold regular performance reviews on a one-to-one basis and encourage best practice sharing through regular team meetings;
· Undertake quality assurance checking and coach team members to maintain high standards of quality; and
· Undertake performance management, in line with HR frameworks, when necessary.

Personal Specification:
Essential
· Self-Motivated and Driven by results;
· Ability to adapt and Embraces change;
· A minimum of 3 years People Leadership experience in a regulated environment
· Confident with the skills to manage difficult conversations and conflict
· Experience of managing performance through formal frameworks when appropriate
· A proven history of successful workflow and capacity management.

Advantageous
· Accredited to Level 3 standard in the Institute of Leadership and Management;
· Knowledge of the FCA Complaints Handling Procedures; and
· Previous experience in the Private Rented Sector within a leadership role.

​​​​​​​Other package benefits:
25 Days’ Holiday + Bank Holiday
Employer Pension Contribution
Health Shield Cash Plan
Discounted gym flex
Childcare benefits
Free car parking
Free tea and coffee
Staff restaurant

Please send a Covering Letter along with your application.


All applicants must live in the UK and be eligible to work in the UK.

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.





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The Opportunity:
Are you an Insurance Expert or Legal Professional looking for a new and unique challenge to mix the two area’s in a thriving industry?

We boast a number of unique selling points, one of which is our expert legal team that are based in our head office in Lincoln. A rare opportunity to join our team has arisen through the continued growth of the Group.

Despite our customers conducting through reference checks on prospective tenants, their circumstances can change overtime resulting in missed rental payments. As a member of our expert legal team, you will become the designated point of contact for the Landlord and/or their Managing Agent and be there to support them through the process of securing payment from their Tenants.

On occasion, where a mutually acceptable solution isn’t possible, you will be required to take the necessary steps in protecting the Landlord’s investment. This could be the removal of the tenants via legal proceedings and eviction if appropriate.

You will act as a conduit between insurers, solicitors in Ireland/Scotland and undertake a number of legal actions under the supervision of our chosen Solicitors for properties in England and Wales. An ability to balance both speed and accuracy is essential due to the nature of the role and so attention to detail is a must.

MAIN PURPOSE OF THE ROLE:
To operate within a team of Claims Handlers, delivering a high quality Claims Provision to its diverse, Internal/External Customer base. Taking a pro-active and “hands on” approach to claims handling whilst embracing Barbon’s Vision and Values.

KEY TASKS AND ACCOUNTABILITES:
Claims Handling:
  • Adhere to all relevant policies, local processes, regulatory and business service level agreements
  • Input, assess & manage a portfolio of claims, storing the relevant documents & evidence on the corresponding systems
  • Manage all customer enquiries across varied mediums, including but not restricted to email, telephone & post
  • Escalate where appropriate any fraud indicators highlighted from fraud measures in place
  • Take pre-emptive steps to enhance recovery potentials within a claim by issuing demand letters to the relevant parties
  • Accurately manage & calculate financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place
  • Manage customer relationships effectively to ensure the claim progresses efficiently and any refunds due back to us are forthcoming
  • Accurately manage & calculate financial payment requisitions at Vacant Possession stages of a claim ensuring that any proposed deposit use and/or dilapidations are validated & taken into consideration when calculating payments due.

Legal Activities:
  • Liaise with our approved supplier of legal advocates to arrange legal representation at court hearings, producing and recording on systems the required documents for such hearings
  • Liaise with County Courts nationally to arrange Bailiff & Eviction appointments when tenants fail to vacate
  • Serve legal notices to the tenant tailored to their circumstances and in-line with current legislation to regain possession of the property as efficiently as possible whilst managing and escalating any associated risks accordingly
  • Work as “One-Team” in collaboration with the teams Tenant & Landlord Litigator and the approved legal services provider to ensure that the legal service provided is robust, low risk and efficient.

Have you got the required skills and experience?
Education/ Qualifications
3 GCSE results (C) or equivalent qualifications
English and Maths GCSE or equivalent qualifications
CILEx – Associate Grade
Desirable - CII FIT/CERT, Graduate calibre, specifically in Law. IOP - Associate Standard

Experience/ Knowledge
Claims Handling in a Legal/Insurance centred environment
Administrative and customer facing experience
Numerate, ability to work under pressure and good computer skills (including MS office, outlook & excel)
Able to manage difficult conversations
Able to work on own initiative
A minimum of 12 months in a FCA or SRA regulated environment
Knowledge and/or previous experience of Landlord & Tenant Litigation
Experience in a litigation based role

Skills / Aptitudes
Collaborative Working- Works Co-Operatively as One Team
Communicating Clearly- Communicates Professionally
Leading & Developing- Drives Own Development
Thinking Customer- Puts the Customer First
Commercial Mind-set- Makes an effort to limit wasted resource
Analysing & Initiating- Makes Effective Decisions
Adapting & Responding- Is Open to Change
Taking Ownership- Accepts Responsibility
Creating & Innovating- Seeks Improvement
Acts with integrity, showing respect and fairness.

This 12 month fixed term contract

Other package benefits: 25 Days’ Holiday + Bank Holiday, Employer Pension Contribution, Health Shield Cash Plan, discounted gym flex, childcare benefits, free car parking, free tea and coffee, staff restaurant
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MAIN PURPOSE OF THE ROLE:

To ensure that the company’s Rent and Legal Protection propositions meet the Group’s objectives in terms of reputation, revenue and profitability.

KEY TASKS AND ACCOUNTABILITES:
  1. Develop and drive the strategy for the Rent and Legal Protection product sets.
  2. Lead the development of product plans for the Rent and Legal Protection product set. Manage the delivery of product plans ensuring delivery to timescales and that products meet requirements.
  3. Work with the Insurers, Compliance, Legal and Claims, Underwriting, Sales, Marketing and Finance teams as well as external providers to manage specific products and develop new products within specific sectors.
  4. Ensure effective monitoring and measurement of product performance, recommending improvements or remedial actions where necessary.
  5. Analyse external trends and identify opportunities within specific product sectors.
  6. Comply with the product development process ensuring that products meet customer needs.
  7. Ensure adherence to regulatory requirements.
  8. Build and manage third party relationships to support a specific product portfolio and to achieve positive business outcomes, including management of contractual agreements.
  9. Project Manage, the Rent and Legal Protection product rationalisation exercise across all the Groups products and brands including the development and removal of superfluous products and introduction of new products.
  10. Optimise the proposition delivery across the Barbon brands

KEY PERFORMANCE INDICATORS

Within the Rent and Legal Protection Product sector:
  1. Product development plans delivered.
  2. Product set delivers target KPI’s for volume and margin.
  3. Product performance is accurately and effectively monitored.
  4. Positive relationships maintained with internal and external providers with effective relationship management process.
  5. No regulatory breaches.
PERSON SPECIFICATION

Education / Qualifications GCSE C or above or equivalent

GCSE’s/O Level and A Level education.
CII Progression.
Desirable - Degree

Experience / Knowledge
At least 5 years general insurance expertise working at a senior level managing and maintaining product development projects and portfolios.
Strong communication, presentation and negotiation skills.
Analytic/numerically competent.
Familiarity with Insurer contracts, trading agreements and Product Governance.

Desirable : Captive management experience
Understanding of a variety of insurance systems / databases and the extrapolation of relevant data.
Sound legal knowledge and understanding of legislative process.

Skills / Aptitudes
Highly focussed and creative self motivator, a desire to drive a business forward and anticipate and overcome problems.
Good/effective communicator.
Attention to detail and ability to interpret trends.
Ability to understand complex data and produce technical in depth and summarised reports.

Personal Attributes

Positive and intelligent, have a ‘can do’ attitude, ability to work within a team and on own.



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We work with tenants, landlords and letting agents - providing them with an award-winning referencing service and a comprehensive suite of insurance products.

MAIN PURPOSE OF THE ROLE:
To sell Tenants Insurance policies directly to customer through outbound calling and inbound calls. Utilising warm leads from within the HomeLet business to sell Tenants insurance and meeting/ exceeding sales targets.

KEY TASKS AND ACCOUNTABILITIES
  • Sell Insurance directly to Tenants
  • Deliver an excellent level of service to your customers
  • Meet individual/exceed targets and assist in meeting targets set for team and business unit
  • Outbound call, and record the results of between 75 and 100 leads a day
  • To approach each day as a fresh challenge and with an enthusiasm to deliver.
  • Maximising the cross selling opportunities on each phone call.
  • Drive own performance
  • Meet FCA,DPA and ICOB requirements on all calls
  • To work in line with the development of campaign requirements
  • Adhere to the core competencies for BARBON INSURANCE GROUP which include performance management, coaching and quality reviews
  • Prepare for monthly performance reviews and your six monthly performance & development appraisals
  • Attend and participate your team meeting
  • Provide support to the Insurance Team Leader

We’re looking for target-driven and ambitious people who genuinely enjoy speaking to, and helping, customers. Ideally, you’ll have excellent customer service skills and a can-do attitude.

You’ll also need to be self-motivated and resourceful; a brilliant communicator with the ability to build a rapport with lots of different types of people.


What’s in it for you? As well as competitive salaries and bonus packages, we also enjoy:
  • An on-site, subsidised bistro - offering a varied menu of locally sourced food and drinks
  • A chill out room, including a pool table, TV and games consoles
  • 25 days’ holiday
  • Free parking
  • Free tea, coffee and fresh fruit
  • Childcare vouchers
  • Healthcare scheme
  • A regularly visiting florist, beautician and holistic therapist
  • An incredible staff party every year

To apply for the position please send your CV to Vacancies@barbon.com
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MAIN PURPOSE OF ROLE:
To develop business and maximise income through relationship management with
both existing and new accounts.

To ensure retention of accounts using a consistent contact strategy.

To demonstrate detailed knowledge of current market conditions in the lettings
industry, Rentshield’s and competitors’ products ensuring credibility with clients and re-affirming our Market Leader status.

To play a central role in introducing new products to the market.

KEY TASKS AND ACCOUNTABILITIES:
  • Provide telephone account management to agents in all geographical areas
  • To provide information on FCA regulated insurance products in a non-advised manner to enable customers to reach an informed decision to purchase
  • Provide accurate and effective records of customer interaction demonstrating a clear and consistent approach to maximising our customers business potential
  • To present the Rentshield’s portfolio of products and services including general insurance and referencing to potential clients through direct communications whether face to face, telephone or by email
  • Meet set sales targets for growth & retention
  • Monitor and follow up on all product training completed with agents
  • Deal effectively and take ownership of client queries. Escalate where appropriate.
  • Operate compliantly with relevant FCA regulations and procedures
  • Liaise with other business areas to achieve aims and objectives of the department and to ‘delight’ our customers
  • Proactively pursue personal development and achievement against target
  • Any other duties that the company may reasonably ask you to perform which are within your skill sets

Person Specification

Education/ Qualifications
A level grade C or equivalent including English language or literature.
Desirable - An accredited sales qualification

Experience/ Knowledge
Confident negotiator and ability to ‘close the deal’
Ability and demonstrable full knowledge of the sales process
Strong Account Management skills and ability to keep promises
Proven sales ability
Desirable - Knowledge of the Lettings industry , Experience of working within the FCA regulated environment and Proven experience of successful and compliant selling in a related industry would be an advantage.

Skills / Aptitudes
Collaborative Working- Works Co-Operatively
Communicating Clearly- Communicates Professionally
Leading & Developing- Drives Own Development
Thinking Customer- Puts the Customer First
Commercial Mind-set- Makes an effort to limit wasted resource
Analysing & Initiating- Makes Effective Decisions
Adapting & Responding- Is Open to Change
Taking Ownership- Accepts Responsibility
Creating & Innovating- Seeks Improvement
Planning & Prioritising-Prioritises and Plans Own Work

Up to 40% OTE plus an annual bonus

Other package benefits:
25 Days’ Holiday + Bank Holiday
Employer Pension Contribution
Health Shield Cash Plan
Discounted gym flex
Childcare benefits
Free car parking
Free tea and coffee

Other: All applicants must live in the UK and be eligible to work in the UK.
No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
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The Sales Advisor role is so sell or renew Insurance policies directly to clients through Inbound/Outbound calling.

As a Sales Advisor, you’ll be talking to our customers over the phone and selling our specialist insurance products to them. All customers will have given us permission to call them – there is no cold calling involved.

KEY TASKS AND ACCOUNTABILITIES:
  • Handle a high volume of Inbound/Outbound calls and record the results of all leads and customer interaction as required
  • Sell or renew Insurance directly with the client
  • Meet and exceed individual targets
  • Keep up to date with products and pricing to ensure correct information is given to the client.
  • Ensure that offering a high level of customer service is always at the forefront of your actions.
  • Answer customer communication efficiently and effectively to agreed company standards and targets, whilst maintaining appropriate records.
  • Understand how to source your own leads from existing data.
  • Ensure ALL Prospect and Lead Management systems and procedures are followed
  • Achieve performance measures
  • Accurately deal with any administration, payments and midterm adjustments.
  • Build and maintain good working relationship with colleagues and work together to provide excellent customer service and enhance the Rentshield reputation.
  • Provide support to the Insurance Team Leader/Manager
  • To approach each day as a fresh challenge and with an enthusiasm to deliver.
  • To improve own performance through self-development to achieve business goals.
  • Attend and actively participate in your team meetings; on current issues.
  • Always represent the company in a positive manner.
  • Any other duties that the company may reasonably ask you to perform which are within your expertise and skill sets.

CORE REGULATORY COMPETENCIES:
  • Comply at all times with the FCA’s (and any other applicable regulator), principles, commitments, and Codes of Practice.
  • Must achieve the minimum level of competence for the role relating to company/regulatory/legal standards (As tested against annual product knowledge/Complinet courses/internal audits as required).
  • Ensure awareness of, and adopt any changes in regulatory practice as advised by management.
  • Report all failures to comply with requirements immediately to Line Manager.

The Person:
We’re looking for target-driven and ambitious people who genuinely enjoy speaking to, and helping, customers. Ideally, you’ll have excellent customer service skills and a can-do attitude. You’ll also need to be self-motivated and resourceful; a brilliant communicator with the ability to build a rapport with lots of different types of people.

Benefits:
Annual bonus up to 10% of your salary
25 days' holiday plus 8 bank holidays
Employer pension contribution
2% salary to spend on a variety of benefits after one year’s service
Free Parking and many more
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