Infrastructure Technician

The Infrastructure Technician role is responsible for assisting with the administration, support and maintenance of all back-office systems, servers and networks across Microsoft and Linux technology stacks to ensure the successful running of all IT operations supporting the Barbon Insurance Group. The role will provide 2nd line support to the IT Service Desk, assisting with the closure of all service requests, problems and incidents that relate to the IT systems and infrastructure. In addition, the role will also be expected to take an active part in the ongoing roll out of infrastructure projects assisting the Infrastructure Engineer and Infrastructure Manager as required.

Career Details
Position opens 17/07/2017
Position closes 07/08/2017
Location Lincoln
Reporting to Infrastructure Manager
Job reference

Key Responsibilities:

  • Assist with the delivery, support and maintenance of on premise and cloud-based technical architecture, encompassing infrastructure, networking, telephony, storage, and servers
  • Take ownership of problems and incidents from identification through to resolution.  Where necessary assist the Service Desk technicians with their day to day role.
  • Assist with Change and Release management activities that result in changes to the technical infrastructure
  • Maintenance and support of Microsoft and Linux based operating systems
  • Database administration and maintenance
  • Escalating IT issues to the Infrastructure Engineer/Manager where necessary
  • Responsible for managing backups and resolving any issues
  • Undertaking small to medium sized IT projects as instructed by the Infrastructure Manager
  • Supporting and maintaining Windows Server/Office 365/Linux environments
  • Setting up and configuring new servers/services
  • Installing authorised software to core servers
  • Ensuring patches and upgrades are applied to core servers
  • Fault finding to core servers
  • Performing administrative support duties, as required, to meet specific operational objectives
  • Support all internal system development activities
  • Participate in an out of hours support rota for core services (eg server room water leak, temperature or fire alarm).
  • Transition system software releases to the live environment (out of hours)
  • Assist the Service Desk technicians during busy periods

Person Specification:

Essential

  • Educated to A-Level standard or equivalent
  • Minimum 2 years’ experience in a similar role
  • Practical experience of Microsoft, LAMP, Red Hat, CentOS operating systems.
  • Practical experience of TCP/IP, LAN/WAN and network security
  • Practical experience of Active Directory, Exchange, Office 365
  • Awareness of ITIL processes and other industry standards & best practices
  • Practical experience of Cisco/Palo Alto network switching and firewalls

Desirable

  • Industry/Technical certifications (MCSA, MCSE, Red Hat etc)
  • ITIL Foundation Level
  • Insurance and/or Financial Services experience
  • Knowledge of core Amazon Web Services components (EC2, VPC, S3, EBS, ELB, Glacier, RDS, IAM, SQS, SWF, SES, SNS, Cloud Formation)
  • Knowledge of database development, design & administration (SQL Server 2008/2012, MySQL 4/5, Oracle 11g)

 

OTHER: All applicants must live in the UK and be eligible to work in the UK.

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.

 

 

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