Why Work With Us?

Join us - one of the 'Sunday Times Top 100 Best Companies To Work For' and the UK's largest tenant referencing and specialist insurance firm.

Our people are some of the most knowledgeable and experienced in our sector, and we’re looking for ambitious, hardworking and self-motivated people to join them in a rewarding company with real opportunities.

We want to hear from passionate and driven people who enjoy working as part of a team and enjoy working with customers.

Locations

You’ll find Barbon Insurance Group offices in Lincoln and Teignmouth if you need to see us or write to us.


To apply for a role please go to the Contact page or E-mail us on vacancies@barbon.com

By submitting your CV you agree to Barbon using the information you have provided for the purpose of their selection process.

Current Vacancies

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The Opportunity:
Are you an Insurance Expert or Legal Professional looking for a new and unique challenge to mix the two area’s in a thriving industry?

We boast a number of unique selling points, one of which is our expert legal team that are based in our head office in Lincoln. A rare opportunity to join our team has arisen through the continued growth of the Group.

Despite our customers conducting through reference checks on prospective tenants, their circumstances can change overtime resulting in missed rental payments. As a member of our expert legal team, you will become the designated point of contact for the Landlord and/or their Managing Agent and be there to support them through the process of securing payment from their Tenants.

On occasion, where a mutually acceptable solution isn’t possible, you will be required to take the necessary steps in protecting the Landlord’s investment. This could be the removal of the tenants via legal proceedings and eviction if appropriate.

You will act as a conduit between insurers, solicitors in Ireland/Scotland and undertake a number of legal actions under the supervision of our chosen Solicitors for properties in England and Wales. An ability to balance both speed and accuracy is essential due to the nature of the role and so attention to detail is a must.

MAIN PURPOSE OF THE ROLE:
To operate within a team of Claims Handlers, delivering a high quality Claims Provision to its diverse, Internal/External Customer base. Taking a pro-active and “hands on” approach to claims handling whilst embracing Barbon’s Vision and Values.

KEY TASKS AND ACCOUNTABILITES:
Claims Handling:
  • Adhere to all relevant policies, local processes, regulatory and business service level agreements
  • Input, assess & manage a portfolio of claims, storing the relevant documents & evidence on the corresponding systems
  • Manage all customer enquiries across varied mediums, including but not restricted to email, telephone & post
  • Escalate where appropriate any fraud indicators highlighted from fraud measures in place
  • Take pre-emptive steps to enhance recovery potentials within a claim by issuing demand letters to the relevant parties
  • Accurately manage & calculate financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place
  • Manage customer relationships effectively to ensure the claim progresses efficiently and any refunds due back to us are forthcoming
  • Accurately manage & calculate financial payment requisitions at Vacant Possession stages of a claim ensuring that any proposed deposit use and/or dilapidations are validated & taken into consideration when calculating payments due.

Legal Activities:
  • Liaise with our approved supplier of legal advocates to arrange legal representation at court hearings, producing and recording on systems the required documents for such hearings
  • Liaise with County Courts nationally to arrange Bailiff & Eviction appointments when tenants fail to vacate
  • Serve legal notices to the tenant tailored to their circumstances and in-line with current legislation to regain possession of the property as efficiently as possible whilst managing and escalating any associated risks accordingly
  • Work as “One-Team” in collaboration with the teams Tenant & Landlord Litigator and the approved legal services provider to ensure that the legal service provided is robust, low risk and efficient.

Have you got the required skills and experience?
Education/ Qualifications
3 GCSE results (C) or equivalent qualifications
English and Maths GCSE or equivalent qualifications
CILEx – Associate Grade
Desirable - CII FIT/CERT, Graduate calibre, specifically in Law. IOP - Associate Standard

Experience/ Knowledge
Claims Handling in a Legal/Insurance centred environment
Administrative and customer facing experience
Numerate, ability to work under pressure and good computer skills (including MS office, outlook & excel)
Able to manage difficult conversations
Able to work on own initiative
A minimum of 12 months in a FCA or SRA regulated environment
Knowledge and/or previous experience of Landlord & Tenant Litigation
Experience in a litigation based role

Skills / Aptitudes
Collaborative Working- Works Co-Operatively as One Team
Communicating Clearly- Communicates Professionally
Leading & Developing- Drives Own Development
Thinking Customer- Puts the Customer First
Commercial Mind-set- Makes an effort to limit wasted resource
Analysing & Initiating- Makes Effective Decisions
Adapting & Responding- Is Open to Change
Taking Ownership- Accepts Responsibility
Creating & Innovating- Seeks Improvement
Acts with integrity, showing respect and fairness.

This 12 month fixed term contract

Other package benefits: 25 Days’ Holiday + Bank Holiday, Employer Pension Contribution, Health Shield Cash Plan, discounted gym flex, childcare benefits, free car parking, free tea and coffee, staff restaurant
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MAIN PURPOSE OF THE ROLE:

To ensure that the company’s Rent and Legal Protection propositions meet the Group’s objectives in terms of reputation, revenue and profitability.

KEY TASKS AND ACCOUNTABILITES:
  1. Develop and drive the strategy for the Rent and Legal Protection product sets.
  2. Lead the development of product plans for the Rent and Legal Protection product set. Manage the delivery of product plans ensuring delivery to timescales and that products meet requirements.
  3. Work with the Insurers, Compliance, Legal and Claims, Underwriting, Sales, Marketing and Finance teams as well as external providers to manage specific products and develop new products within specific sectors.
  4. Ensure effective monitoring and measurement of product performance, recommending improvements or remedial actions where necessary.
  5. Analyse external trends and identify opportunities within specific product sectors.
  6. Comply with the product development process ensuring that products meet customer needs.
  7. Ensure adherence to regulatory requirements.
  8. Build and manage third party relationships to support a specific product portfolio and to achieve positive business outcomes, including management of contractual agreements.
  9. Project Manage, the Rent and Legal Protection product rationalisation exercise across all the Groups products and brands including the development and removal of superfluous products and introduction of new products.
  10. Optimise the proposition delivery across the Barbon brands

KEY PERFORMANCE INDICATORS

Within the Rent and Legal Protection Product sector:
  1. Product development plans delivered.
  2. Product set delivers target KPI’s for volume and margin.
  3. Product performance is accurately and effectively monitored.
  4. Positive relationships maintained with internal and external providers with effective relationship management process.
  5. No regulatory breaches.
PERSON SPECIFICATION

Education / Qualifications GCSE C or above or equivalent

GCSE’s/O Level and A Level education.
CII Progression.
Desirable - Degree

Experience / Knowledge
At least 5 years general insurance expertise working at a senior level managing and maintaining product development projects and portfolios.
Strong communication, presentation and negotiation skills.
Analytic/numerically competent.
Familiarity with Insurer contracts, trading agreements and Product Governance.

Desirable : Captive management experience
Understanding of a variety of insurance systems / databases and the extrapolation of relevant data.
Sound legal knowledge and understanding of legislative process.

Skills / Aptitudes
Highly focussed and creative self motivator, a desire to drive a business forward and anticipate and overcome problems.
Good/effective communicator.
Attention to detail and ability to interpret trends.
Ability to understand complex data and produce technical in depth and summarised reports.

Personal Attributes

Positive and intelligent, have a ‘can do’ attitude, ability to work within a team and on own.



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ourWe are looking for a dynamic Business Development Executive. This role is field based.

Our vision is to be the best insurance and referencing business in the UK.

We are looking for a person to join our team by introducing and delivering agent training on our core product offering to new and existing customers.

MAIN PURPOSE OF ROLE:
  • Working collaboratively with the Sales team in introducing and delivering agent training on our core product offering to new and existing customers.
  • Represents the company in developing relationships with all agents at Key level and above to deliver increased engagement and penetration.
  • Delivers training and support to a market leading standard through exceptional customer service and communication.
  • Supports the development and performance of the agent training team by completing specific management tasks and activities.

KEY TASKS AND ACCOUNTABILITIES:
  • Work with the Sales team to implement product training to agents to proactively increase the customer base within our business
  • To provide information on FCA regulated insurance products in a non-advised manner to enable customers to reach informed decisions to purchase
  • Operate compliantly with relevant FCA regulations and procedures
  • Demonstrate an effective follow up training strategy ensuring the customer fully understands the Sales process and it is embedded within their processes
  • Actively and seamlessly manage the agent handover process ensuring all agent details and opportunities are effectively transferred to the Account Manager
  • Proactively assesses, clarifies and validates customer needs on an ongoing basis and develops solutions where needed
  • Utilises data to help support the delivery and impact of training
  • Establishes productive and professional relationships with key influencers and personnel within offices
  • Supports a performance management and improvement process that leads to a positive and measurable impact of the Sales team
  • Establish and maintain effective working relationships with Key stakeholders across the business
  • Support Sales team to meet account performance objectives and customer expectations whilst Identifying grow opportunities
  • Provide accurate and effective records of customer interaction demonstrating a clear and consistent approach whilst supporting a robust audit trail
  • To demonstrate detailed knowledge of current market conditions and competitors in the lettings industry to support business strategies
  • Meets assigned targets for profitable sales volumes and strategic objectives for agents
  • Proactively pursue personal development and achievement against target
  • Manage own workload in accordance to required deadlines

ACCOUNTABILITIES AND PERFORMANCE MEASURES :
  • Achieves assigned sales quota.
  • Meets assigned expectations for profitability.
  • Meets assigned expectations for excellent customer service.
  • Meets assigned expectation on team business growth programmes.

Person Specification
Education/ Qualifications:
Secondary school qualification
Desirable - Diploma / higher education

Experience/Knowledge:
Proven Sales experience (Minimum 2 years)
Experience of working to targets
Experience using all office systems (Outlook/PowerPoint/Excel/Word)
Evidence of experience working with internal and external stakeholders to achieve required outcomes
A full clean UK driving licence
Desirable - Lettings industry experience, Insurance industry experience, Training experience & Experience of working in a regulated environment

Skills / Aptitudes:
Collaborative Working- Encourages Co-Operative Working
Communicating Clearly- Promotes Two-Way Communication
Leading & Developing- Drives own development
Thinking Customer- Puts customer first and strives to Deliver Excellence
Commercial Mind set – Makes an effort to limit wasted resource
Analysing & Initiating – Makes effective decisions
Adapting & Responding - Adapts to Change
Taking Ownership- Accepts responsibility
Creating & Innovating – Seeks improvement
Planning & Prioritising - Prioritises and plans own work
Evidence of having completed a recognised sales training course
Personal Attributes
Enthusiastic
Self-starter
Professional
Target orientated
Committed to task completion
Embraces change


Benefits:
  • Company Car
  • 25 days holiday + 8 days bank holiday,
  • Employer pension contribution
  • + many more flexible benefits available

OTHER: All applicants must live in the UK and be eligible to work in the UK.
No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
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We work with tenants, landlords and letting agents - providing them with an award-winning referencing service and a comprehensive suite of insurance products.

MAIN PURPOSE OF THE ROLE:
To sell Tenants Insurance policies directly to customer through outbound calling and inbound calls. Utilising warm leads from within the HomeLet business to sell Tenants insurance and meeting/ exceeding sales targets.

KEY TASKS AND ACCOUNTABILITIES
  • Sell Insurance directly to Tenants
  • Deliver an excellent level of service to your customers
  • Meet individual/exceed targets and assist in meeting targets set for team and business unit
  • Outbound call, and record the results of between 75 and 100 leads a day
  • To approach each day as a fresh challenge and with an enthusiasm to deliver.
  • Maximising the cross selling opportunities on each phone call.
  • Drive own performance
  • Meet FCA,DPA and ICOB requirements on all calls
  • To work in line with the development of campaign requirements
  • Adhere to the core competencies for BARBON INSURANCE GROUP which include performance management, coaching and quality reviews
  • Prepare for monthly performance reviews and your six monthly performance & development appraisals
  • Attend and participate your team meeting
  • Provide support to the Insurance Team Leader

We’re looking for target-driven and ambitious people who genuinely enjoy speaking to, and helping, customers. Ideally, you’ll have excellent customer service skills and a can-do attitude.

You’ll also need to be self-motivated and resourceful; a brilliant communicator with the ability to build a rapport with lots of different types of people.
Hours of Work: Full time, 37.5 hours per week

Salary: £15,268 + up to 40% bonus + pension + benefits

What’s in it for you? As well as competitive salaries and bonus packages, we also enjoy:
  • An on-site, subsidised bistro - offering a varied menu of locally sourced food and drinks
  • A chill out room, including a pool table, TV and games consoles
  • 25 days’ holiday
  • Free parking
  • Free tea, coffee and fresh fruit
  • Childcare vouchers
  • Healthcare scheme
  • A regularly visiting florist, beautician and holistic therapist
  • An incredible staff party every year

OTHER: All applicants must live in the UK and be eligible to work in the UK.

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.

If you haven't heard from us 2 weeks after the closing date, please assume you haven't been successful.
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Our referencing department is the backbone of our business, as it’s where we first make contact with many of our tenant customers, when they come to us for essential references in order to secure their new rented properties.

We’re looking for permanent Customer Service Advisors to work in our award-winning referencing contact centre, obtaining and completing our tenant customers’ references by contacting their nominated referees over the phone.

We’ll also ask you to keep our systems up to date and ensure the correct decisions have been made, with regards to referencing applications, based on the information you’ve gathered. We work in a highly regulated environment, so the role naturally demands a high level of accuracy to ensure we remain compliant at all times.

You’ll work for us on an annualised contract which equates to an average of 37.5 hours per week.
This means that during our peak season you will be required to work additional hours. The hours will be returned to you in our off peak season.

Starting salary
£ 15,268.50 per annum - rising to £16,500 when you pass your probation - plus bonuses. There’s scope to earn up to £17,800 if you become multi-skilled within the department.

What we’re looking for...
We want to hear from passionate, driven and friendly people who have a desire to excel in their roles.
Therefore, there are some skills-based attributes we’d like you to demonstrate, to ensure we continue to exceed our customers’ expectations:
  • A minimum of six months’ customer service experience
  • Ability to build a strong rapport with customers
  • A great track record of meeting, and exceeding, KPI targets
  • Excellent communication skills - both verbal and written
  • Confidence to manage your workload and any issues professionally and calmly
  • Comfort in working in a target-driven and fast-changing environment
  • Ability to respond to changing business needs
  • You’ll also be a fast learner, able to demonstrate good results in your education, and will be PC-literate on all Microsoft applications

What’s in it for you? As well as competitive salaries and bonus packages, we also enjoy:
  • An on-site, subsidised bistro - offering a varied menu of locally sourced food and drinks
  • A chill out room, including a pool table, TV and games consoles
  • 25 days’ holiday
  • Free parking
  • Free tea, coffee and fresh fruit
  • Childcare vouchers
  • Healthcare scheme
  • A regularly visiting florist, beautician and holistic therapist
  • An incredible staff party every year

OTHER: All applicants must live in the UK and be eligible to work in the UK.

​​​​​​​No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
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We’re one of Lincoln’s biggest employers and one of the UK’s largest tenant referencing and specialist lettings insurance company.

Our more than 350 staff members are based in our purpose built, stylish head office in the heart of historic Lincoln

This year we’re delighted to have been awarded a place in the Sunday Times 100 Best Companies to Work For. Arguably one of the highest accolades in the business community, it’s ranked based on honest, unbiased feedback from staff members across a number of criteria, from wellbeing to development opportunities.

MAIN PURPOSE OF ROLE:
Assist the Senior Financial Accountant with the month end close, ensuring accuracy and understanding of the numbers and adhering to the required deadlines.

KEY TASKS AND ACCOUNTABILITIES:
·Assist with the preparation and distribution of the monthly bordereau information to the appropriate insurers who underwrite the Barbon Insurance Group and Rentshield insurance books, within agreed timeframes.
·Provide support to Underwriting with analysis and assistance required to assist with Barbon Insurance Groups relationship with insurers.
·Assist with the posting of the HomeLet and Rentshield Income streams in a timely manner.
·Assist with the analysis of the final numbers at month end for review with Finance Director and Head of Financial Accounting and Tax.
·Prepare solvency calculations for review by the Senior Financial Accountant and Head of Financial Accounting and Tax.
·Assist with the preparation of the monthly balance sheet reconciliations.
·Assist with the preparation of the consolidated monthly cash flow as and when required.
·Responsible for producing relevant pages and commentaries within the monthly MI Pack to be distributed within agreed deadlines.
·Assist the Senior Financial Accountant with any external audit requirements as required.
·Responsible for recording and coding claims payments and receipts from the Homelet, Rentshield and Ormerods bank accounts ensuring queries are dealt with in a timely manner.
·Various project work as required.
·Identify and make recommendations on process improvement.

PERSON SPECIFICATION:
Education/ Quals
  • 3 GCSE results (C) or equivalent qualifications
  • English and Maths GCSE or equivalent qualifications
  • Prepared to study towards professional qualifications

Experience/ Knowledge
  • Numerate
  • Experience of Microsoft Word, Excel and Outlook

Skills / Aptitudes
  • Collaborative Working- Works Co-Operatively as One Team
  • Communicating Clearly & Professionally
  • Thinking Customer-Puts the Customer First
  • Taking Ownership-Accepts Responsibility
  • Acts with integrity, showing respect and fairness.

Personal Attributes
  • Honest, hardworking and self motivated
  • Team player
  • Pro-active and enthusiastic
  • Ability to demonstrate a desire to develop this role

Other package benefits:
Up to 25 Days’ Holiday + Bank Holiday
Employer Pension Contribution
Health Shield Cash Plan
Discounted gym flex
Childcare benefits
Free car parking
Free tea and coffee
Staff restaurant


All applicants must live in the UK and be eligible to work in the UK.

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
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