Why Work With Us?

Join us - one of the 'Sunday Times Top 100 Best Companies To Work For' and the UK's largest tenant referencing and specialist insurance firm.

Our people are some of the most knowledgeable and experienced in our sector, and we’re looking for ambitious, hardworking and self-motivated people to join them in a rewarding company with real opportunities.

We want to hear from passionate and driven people who enjoy working as part of a team and enjoy working with customers.

Locations

You’ll find Barbon Insurance Group offices in Lincoln and Teignmouth if you need to see us or write to us.

To discover more about Lincolnshire click on this link - https://youtu.be/evBvENmYdTQ


To apply for a role please go to the Contact page or E-mail us on vacancies@barbon.com

By submitting your CV you agree to Barbon using the information you have provided for the purpose of their selection process.

Current Vacancies

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We’re looking for target-driven and ambitious people who sincerely enjoy speaking to, and helping, customers. Ideally, you’ll have excellent customer service skills and a can-do attitude.

You’ll also need to be self-motivated; a brilliant communicator with the ability to build a rapport with lots of different types of people.

Main purpose of the role:
To sell Tenants Insurance policies directly to customers through outbound and inbound calls. Utilising warm leads from within the HomeLet business to sell Tenants insurance and meeting/ exceeding sales targets.

Key tasks and accountabilities:
  • Sell Insurance products directly to Tenants. Outbound call on leads provided from agents and other areas of the business
  • Meet individual/exceed targets and assist in meeting targets set for team and business unit. Maximise your opportunity to sell through ownership of you own productivity
  • To be aware of the department targets and work as part of a team to ensure you strive to influence this in a positive way. Offer support to your team leader and step up to lead the team in their absence in terms of conduct, behaviours, output and tasks
  • Approach every single day as a fresh challenge and with an enthusiasm to deliver
  • To remain 100% FCA, DPA and ICOB compliant and ensure that TCF requirements are followed throughout company processes, procedures and in looking after customers
  • Work using the script/call guide
  • To take ownership and responsibility of your workload and performance
  • To achieve or exceed target on all quality assessments
  • Work closely with all departments to deliver exceptional service
  • To feedback to our Account Management teams on leads maximising the cross selling opportunities on each phone call.
  • Input accurate data into all necessary logs, trackers and databases to accurately record information and provide adequate MI and audit trails
  • To identify and make recommendations for improvements to current working practices as required
  • Effectively deal with and log complaints

​​​​​​​Benefits: 25 day’s holiday + bank holidays, Employer pension contribution, 2% salary to spend on a variety of benefits after one year’s service, healthcare cash plan, subsidised gym memberships, online discounts and cashback cards from a variety of high street retailers, free Parking, free office fruit, on site therapies, and a variety of flexible benefits (including private medical cover, private dental cover, cycle to work scheme, childcare vouchers, charitable giving)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. All applicants must live and be eligible to work in the UK.
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The role:
Our referencing department is the backbone of our business, as it’s where we first make contact with many of our tenant customers, when they come to us for essential references in order to secure their new rented properties.

We’re looking for people who genuinely enjoy speaking to and helping customers. Ideally, you’ll have excellent customer service skills and a can-do attitude. You'd be working as a Customer Service Advisor in our award-winning Referencing contact centre, obtaining and completing our customers’ references by contacting their nominated referees over the phone. The role will involve hitting daily targets, so we’re looking for people who are driven by achieving, and motivated to succeed.

What we’re looking for...

We want to hear from passionate, driven and friendly people who have a desire to excel in their roles.
Therefore, there are some skills-based attributes we’d like you to demonstrate, to ensure we continue to exceed our customers’ expectations:
  • A passion for Customer service
  • Ability to build a rapport with lots of different types of customers
  • Excellent communication skills - both verbal and written
  • Being a team-player: our success is not only based on individual efforts, but working efficiently as one team
  • Confidence to manage your workload and any issues professionally and calmly
  • Comfort in working in a target-driven and fast-changing environment
  • Ability to respond to changing business needs
  • You’ll also be a fast learner, able to demonstrate good results in your education, and will be PC-literate on all Microsoft applications

Starting salary - £ 15,500 per annum - rising to £16,600 when you pass your probation - plus bonuses. There’s scope to earn up to £18,000 if you become multi-skilled within the department. Here at HomeLet we have done extensive research into similar roles in the area and are proud to say that our salary and benefit package is one of the best.

In 2018 we were voted one of the 'Sunday Times Top 100 Best Companies To Work For', and have recently won the Lincolnshire Media Business Award for Education, Training and Skills – so you know you’ll be in the right hands if you join our team!

What’s in it for you? As well as competitive salaries and bonus packages, we also enjoy:

An on-site, subsidised bistro - offering a varied menu of locally sourced food and drinks. A chill out room, including a pool table, TV and games consoles. 25 days’ holiday, free parking, free tea, coffee and fresh fruit. Childcare vouchers, Healthcare schemes, beauticians and an incredible staff party every year.

We’re an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. All applicants must live and be eligible to work in the UK.
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Main purpose of the role
To operate within a team of Claims Handlers, delivering a high quality Claims Provision to its diverse, Internal/External Customer base. Taking a pro-active and “hands on” approach to claims handling whilst embracing Barbon’s Vision and Values.

Key tasks and accountabilites:
Claims Handling:
  • You would need to follow all policies, processes, regulation and legislation whether they are internal or external
  • Input, assess & manage a portfolio of claims, storing the relevant documents & evidence on the corresponding systems
  • You would be required to answer all related queries via various mediums, including, but not limited to: Email, Telephone & Post
  • Escalate where appropriate any fraud indicators highlighted from fraud measures in place
  • Take pre-emptive steps to enhance recovery potentials within a claim by issuing demand letters to the relevant parties
  • Accurately manage & calculate financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place
  • Manage customer relationships effectively to ensure the claim progresses efficiently and any refunds due back to us are forthcoming
  • Accurately manage & calculate financial payment requisitions at Vacant Possession stages of a claim ensuring that any proposed deposit use and/or dilapidations are validated & taken into consideration when calculating payments due.
Legal Activities:
  • You would liaise with our approved supplier of legal advocates to arrange legal representation at court hearings, producing and recording on systems the required documents for such hearings
  • You would be responsible for liaising with County Courts nationally to arrange Bailiff & Eviction appointments when tenants fail to vacate
  • Serve legal notices to the tenant tailored to their circumstances and in-line with current legislation to regain possession of the property whilst managing and escalating any associated risks accordingly
  • Work as “One-Team” and to be aware of the department targets to ensure you strive to influence this in a positive way
Experience/ Knowledge-
  • Claims Handling in a Legal/Insurance centred environment
  • Administrative and customer facing experience
  • Numerate, ability to work under pressure and have good computer skills (including MS office, outlook & excel)
  • Confidence to manage difficult conversations
  • You would need to be able to work on own initiative
  • A minimum of 12 months in a FCA or SRA regulated environment
Other package benefits: 25 Days’ Holiday + Bank Holiday, Employer Pension Contribution, Health Shield Cash Plan, Discounted gym flex, Childcare benefits, Free car parking, Free tea and coffee, Staff restaurant plus more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. All applicants must live and be eligible to work in the UK.
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