Why Work With Us?

Join us - one of the 'Sunday Times Top 100 Best Companies To Work For' and the UK's largest tenant referencing and specialist insurance firm.

Our people are some of the most knowledgeable and experienced in our sector, and we’re looking for ambitious, hardworking and self-motivated people to join them in a rewarding company with real opportunities.

We want to hear from passionate and driven people who enjoy working as part of a team and enjoy working with customers.

Locations

You’ll find Barbon Insurance Group offices in Lincoln and Teignmouth if you need to see us or write to us.

To discover more about Lincolnshire click on this link - https://youtu.be/evBvENmYdTQ


To apply for a role please go to the Contact page or E-mail us on vacancies@barbon.com

By submitting your CV you agree to Barbon using the information you have provided for the purpose of their selection process.

Current Vacancies

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Join us - one of the 'Sunday Times Top 100 Best Companies To Work For' and the UK's largest tenant referencing and specialist insurance firm.

We are Barbon Insurance Group Limited and have lead the private lettings industry for over 25 years, delivering tenant referencing and specialist insurance solutions.

Better known through our prestige brands; HomeLet, Rentshield and Letsure, we have become the go-to experts for Landlords, Letting Agents and Tenants alike.

Are you an Insurance Expert or Legal Professional looking for a new and unique challenge to mix the two area’s in a thriving industry?

We boast a number of unique selling points, one of which is our expert legal team that are based in our head office in Lincoln. A rare opportunity to join our team has arisen through the continued growth of the Group.

Despite our customers conducting through reference checks on prospective tenants, their circumstances can change overtime resulting in missed rental payments. As a member of our expert legal team, you will become the designated point of contact for the Landlord and/or their Managing Agent and be there to support them through the process of securing payment from their Tenants.

On occasion, where a mutually acceptable solution isn’t possible, you will be required to take the necessary steps in protecting the Landlord’s investment. This could be the removal of the tenants via legal proceedings and eviction if appropriate.

You will act as a conduit between insurers, solicitors in Ireland/Scotland and undertake a number of legal actions under the supervision of our chosen Solicitors for properties in England and Wales. An ability to balance both speed and accuracy is essential due to the nature of the role and so attention to detail is a must.

MAIN PURPOSE OF THE ROLE:
To operate within a team of Claims Handlers, delivering a high quality Claims Provision to its diverse, Internal/External Customer base. Taking a pro-active and “hands on” approach to claims handling whilst embracing Barbon’s Vision and Values.

KEY TASKS AND ACCOUNTABILITES:
Claims Handling:
  • Adhere to all relevant policies, local processes, regulatory and business service level agreements
  • Input, assess & manage a portfolio of claims, storing the relevant documents & evidence on the corresponding systems
  • Manage all customer enquiries across varied mediums, including but not restricted to email, telephone & post
  • Escalate where appropriate any fraud indicators highlighted from fraud measures in place
  • Take pre-emptive steps to enhance recovery potentials within a claim by issuing demand letters to the relevant parties
  • Accurately manage & calculate financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place
  • Manage customer relationships effectively to ensure the claim progresses efficiently and any refunds due back to us are forthcoming
  • Accurately manage & calculate financial payment requisitions at Vacant Possession stages of a claim ensuring that any proposed deposit use and/or dilapidations are validated & taken into consideration when calculating payments due.

Legal Activities:
  • Liaise with our approved supplier of legal advocates to arrange legal representation at court hearings, producing and recording on systems the required documents for such hearings
  • Liaise with County Courts nationally to arrange Bailiff & Eviction appointments when tenants fail to vacate
  • Serve legal notices to the tenant tailored to their circumstances and in-line with current legislation to regain possession of the property as efficiently as possible whilst managing and escalating any associated risks accordingly
  • Work as “One-Team” in collaboration with the teams Tenant & Landlord Litigator and the approved legal services provider to ensure that the legal service provided is robust, low risk and efficient.

Experience/ Knowledge -
Claims Handling in a Legal/Insurance centred environment
Administrative and customer facing experience
Numerate, ability to work under pressure and good computer skills (including MS office, outlook & excel)
Able to manage difficult conversations
Able to work on own initiative
A minimum of 12 months in a FCA or SRA regulated environment

Other package benefits: 25 Days’ Holiday + Bank Holiday, Employer Pension Contribution, Health Shield Cash Plan, Discounted gym flex, Childcare benefits, Free car parking, Free tea and coffee, Staff restaurant plus more.

All applicants must live in the UK and be eligible to work in the UK.

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
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As a member of the Legal Department, you will be supporting the Company’s cash flow. This will be done by using effective debt recovery techniques to collect insurance monies, paid out during successful claims.

The Legal Department handles ~ 1,800 matters every year, with the majority of claims arising due to a tenant’s non-payment of rent. Amongst other things, you will:
· Engage with debtors to obtain repayment of outstanding balances;
· Enforce County Court Judgments where debtors refuse to engage and pay;
· Prepare and issue legal proceedings where appropriate;
· Liaise with our network of third party suppliers such as: Solicitors Agents, Enforcement Officers, Tracing Agents, Panel Solicitors and the like to ensure of successful recovery.

Personal Specification:
Essential
· Self-Motivated and Driven by results
· Ability to adapt and Embraces change
· A minimum of 5 GCSEs graded C and above, 2 of which must be English and Maths
· Confident with the skills to manage difficult conversations

​​​​​​​Advantageous
· Member of the Chartered Institute of Credit Management and working towards a Certificate accreditation
· Experience of working in a similar, regulatory environment
· Knowledge of the County Court Litigation processes and the subsequent enforcement options.

Other package benefits: 25 Days’ Holiday + Bank Holiday, Employer Pension Contribution, Health Shield Cash Plan, Discounted gym flex, Childcare benefits, Free car parking, Free tea and coffee & Staff restaurant.

Other: All applicants must live in the UK and be eligible to work in the UK.

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
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MAIN PURPOSE OF THE ROLE:

To act as the 2nd point of contact for all Complainants, handling and resolving complaints for all brands and sites of Barbon Insurance Group (BIG). Taking a pragmatic approach, balancing: Business, Customer and Cost to deliver fair outcomes to Complainants whilst protecting the Financial, Reputational and Operational position of the Business.

KEY TASKS AND ACCOUNTABILITIES:
  • Act as the Designated Complaint Handler (DCH) for a portfolio of complaint cases
  • Adhere to all policies, processes, regulation and legislation whether internal or external
  • Review end to end customer journeys, conducting root cause analysis to ensure investigations are thorough, enabling you to deliver fair outcomes to the Complainant and identify business improvements
  • Maintain personal/professional competence through the successful completion of any training modules set
  • Keep accurate records of all dealings to mitigate any risk of mis-communication along with enabling robust M.I reporting
  • Liaise with 3rd parties as required to escalate complaints and/or notify our own insurers
  • Handle Financial Ombudsman Cases, end to end, ensuring risks to the business are escalated or mitigated effectively whilst delivering fair outcomes
  • To achieve key metrics of quality, efficiency, comeback topple, FOS topple, acceptance
  • Contribute to the improvement an sustainment of Customer Satisfaction scores through high quality of work
  • Answer all related queries via various mediums, including, but not limited to:
    • Email
    • Telephone
    • Post
  • Undertake any requested, additional activities that have a reasonable expectancy.

PERSON SPECIFICATION:
Essential Desirable
Education & Qualifications 5 GCSEs graded A* - C CeRCH
CII FIT / CERT
Experience/ Knowledge
  • Complaint handling experience
  • Insurance technical knowledge
  • Insurance Claims process knowledge
  • Experience of working in a regulated Financial / Insurance Services environement
  • Knowledge of complaint handling policies
A thorough working knowledge of company policy and procedures

Knowledge of company Products & Services

Knowledge of relevant product systems and policies is preferable but not mandatory

Knowledge of complaint handling policies would be an advantage
Skills & Aptitude
  • Collaborative Working- Works Co-Operatively
  • Communicating Clearly- Communicates Professionally
  • Leading & Developing- Drives Own Development
  • Thinking Customer- Puts the Customer First
  • Commercial Mind-set- Makes an effort to limit wasted resource
  • Analysing & Initiating- Makes Effective Decisions
  • Adapting & Responding- Is Open to Change
  • Taking Ownership- Accepts Responsibility
  • Creating & Innovating- Seeks Improvement
  • Planning & Prioritising-Prioritises and Plans Own Work

Other package benefits: 25 Days’ Holiday + Bank Holiday, Employer Pension Contribution, Health Shield Cash Plan, Discounted gym flex, Childcare benefits, Free car parking, Free tea and coffee & Staff restaurant.

Other: All applicants must live in the UK and be eligible to work in the UK.

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
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We are looking for a dynamic Insurance Account Manager to join our team.

Our vision is to be the best insurance and referencing business in the UK.

PURPOSE OF THE SALES TEAM:
Leader of Lettings
Team of Innovative, hardworking, fun industry experts that take pride in delivering an outstanding level of service with a consultative approach to maximising all business opportunities.

MAIN PURPOSE OF ROLE:

Responsible for agents that have been identified to have Insurance as the main opportunity for HomeLet. To represent HomeLet as the leader of lettings and to ensure all customers feel valued through a robust contact strategy and consistent delivery of the agreed service levels

Develop and maintain good working relationships with clients primarily letting agents with IO and IAR status.

Demonstrate a consistent and sustained increase in the conversion of our tenants and landlord’s insurance across our biggest opportunity agents which supports the delivery of overall insurance budget target and shows clear management of our IAR population with a view to driving all sales

Deliver Marketing campaigns to provide innovative and fun ways to engage the customer, obtain feedback, incentivise their loyalty and insurance sales and create the personal touch. Ensure clients feel loved and in return love HomeLet.

Drive change – should areas of our proposition or service prove challenging for our customer base ensure communication is shared and demonstrate ownership of all issues until resolved

KEY TASKS AND MAIN RESPONSIBILITIES:
  • Demonstrate a clear strategy to increase insurance sales month on month
  • Monitor and report on performance against sales targets
  • Monitor customer preferences to determine focus on sales efforts
  • Co-ordinate clear IAR strategy alongside Insurance Champion
  • Ensure compliance with regulations and procedures as laid down by the FCA by keeping up to date with all changes in the regulatory framework
  • Increase profitability of existing product lines by encouraging clients to use added value services wherever possible
  • Consult on the most effective process to follow that suits that business to maximise performance on that product line
  • Supported findings with MI and identify any downward trends across tenants and landlord products early and show urgency when addressing any concerns
  • Deliver a robust contact and sales strategy across allocated agents segmented into low, medium and high opportunity and engagement
  • Be seen as a role model within the Sales Department and within all areas of the business
  • Share best practice whenever possible
  • Schedule appropriate insurance sales training and ensure implementation is effective
  • Complete accurately all Sales Insurance Complaints and grumbles - investigating and resolving queries and issues raised and escalating where appropriate
  • To demonstrate a detailed knowledge of current market conditions in the lettings industry
  • Update Insurance Competitor Information regularly and share with sales colleagues
  • Complete accurately CRM system Salesforce to record activity and progress

PERSON SPECIFICATION:

Education & Qualifications
5 GCSE’s A-C or equivalent including English Lit/Language

Experience/Knowledge -
Proven sales experience
Experience of working to targets
Confident negotiator and have the ability to ‘Close the deal’
Knowledge of Microsoft programmes – Word/Excel/PowerPoint
Sales experience within the Lettings/Property industry

Other package benefits: 25 Days’ Holiday + Bank Holiday, Employer Pension Contribution, Health Shield Cash Plan, Discounted gym flex, Childcare benefits, Free car parking, Free tea and coffee & Staff restaurant.
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Market leading service provider, operating in Financial Services sector.

Sunday Times Top 100 Best Companies to Work For 2018, based in Lincoln.

A highly competitive basic salary, benefits package and work-life balance.

Operating in a growing sector, the role will focus on the B2C digital marketing activity for the HomeLet brand in competitive insurance markets. With a primary focus on Search Engine Marketing (SEM), this is an exceptional opportunity for an experienced Digital Marketeer to work for an established market leader, to define and deliver the Paid Search, Remarketing & Paid Social Media strategy for the business.

The ideal candidate:
  • Strong working knowledge of SEM including Paid Search (PPC)
  • Hands-on experience managing Paid Search & Paid Social campaigns
  • Experienced in prolonging user engagement through Retargeting & Remarketing
  • Strong analytical and numeracy skills, with excellent communication skills and attention to detail
  • Knowledge of site tagging, tracking and campaign reporting
  • Demonstrable experience with leading paid media platforms, such as Google Ads, Facebook and Bing
  • Excellent communication, presentation & stakeholder management skills
  • Highly organised, collaborative and able to communicate effectively with internal and external teams

About the role:
  • Reporting into the Digital and Ecommerce Manager, you’ll plan, optimise, implement and manage effective Paid Search and Remarketing campaigns, whilst working to develop the digital marketing strategy to support the businesses continued growth.
  • Management of PPC from Keyword research, ad copy, tracking bid management and reporting
  • Analyse activity and generate regular performance reporting for all Paid Search campaigns and remarketing, tracking KPIs and producing management reporting
  • Ensure Paid Media channels are aligned with & support broader marketing activities
  • Produce business cases for further channel investment backed by detailed campaign analysis
  • Support the development of strategies, with a focus on ecommerce, to drive online traffic to the HomeLet website
  • Implement tests to optimise campaign activity and the performance of the website
  • Work closely with the Group IT department and act as a Marketing lead on any relevant projects and support any sales and marketing initiatives where required
  • Manage and work closely with suppliers and agencies to deliver the business’ marketing strategy

Other package benefits:
25 Days’ Holiday + Bank Holiday
Employer Pension Contribution
Health Shield Cash Plan
Discounted gym flex
Childcare benefits
Free car parking
Free tea and coffee
Staff restaurant
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JOB TITLE: INSURANCE ACCOUNT MANAGER
REPORTING TO: INSURANCE CHAMPION
LOCATION: OFFICE

PURPOSE OF THE SALES TEAM:
Leader of Lettings
Team of Innovative, hardworking, fun industry experts that take pride in delivering an outstanding level of service with a consultative approach to maximising all business opportunities

MAIN PURPOSE OF ROLE:
Responsible for agents that have been identified to have Insurance as the main opportunity for HomeLet. To represent HomeLet as the leader of lettings and to ensure all customers feel valued through a robust contact strategy and consistent delivery of the agreed service levels
Develop and maintain good working relationships with clients primarily letting agents with IO and IAR status
Demonstrate a consistent and sustained increase in the conversion of our tenants and landlord’s insurance across our biggest opportunity agents which supports the delivery of overall insurance budget target and shows clear management of our IAR population with a view to driving all sales
Deliver Marketing campaigns to provide innovative and fun ways to engage the customer, obtain feedback, incentivise their loyalty and insurance sales and create the personal touch. Ensure clients feel loved and in return love HomeLet
Drive change – should areas of our proposition or service prove challenging for our customer base ensure communication is shared and demonstrate ownership of all issues until resolved

KEY TASKS AND MAIN RESPONSIBILITIES:
  • Demonstrate a clear strategy to increase insurance sales month on month
  • Monitor and report on performance against sales targets
  • Monitor customer preferences to determine focus on sales efforts
  • Co-ordinate clear IAR strategy alongside Insurance Champion
  • Ensure compliance with regulations and procedures as laid down by the FCA by keeping up to date with all changes in the regulatory framework
  • Increase profitability of existing product lines by encouraging clients to use added value services wherever possible
  • Consult on the most effective process to follow that suits that business to maximise performance on that product line
  • Supported findings with MI and identify any downward trends across tenants and landlord products early and show urgency when addressing any concerns
  • Deliver a robust contact and sales strategy across allocated agents segmented into low, medium and high opportunity and engagement
  • Be seen as a role model within the Sales Department and within all areas of the business
  • Share best practice whenever possible
  • Schedule appropriate insurance sales training and ensure implementation is effective
  • Complete accurately all Sales Insurance Complaints and grumbles - investigating and resolving queries and issues raised and escalating where appropriate
  • To demonstrate a detailed knowledge of current market conditions in the lettings industry
  • Update Insurance Competitor Information regularly and share with sales colleagues
  • Complete accurately CRM system Salesforce to record activity and progress
Essential Desirable
Education & Qualifications 5 GCSE’s A-C or equivalent including English Lit/Language A Level’s
Experience/Knowledge Proven sales experience
Experience of working to targets
Confident negotiator and have the ability to ‘Close the deal’
Knowledge of Microsoft programmes – Word/Excel/PowerPoint
Sales experience within the Lettings/Property industry
Skills & aptitude Collaborative Working- Encourages Co-Operative Working
Leading & Developing- Enables the Performance of Others
Personal attributes Ability to communicate at all levels, present and influence
Excellent verbal and written communication skills.
Full knowledge of the sales process and ability to deliver
Experience in delivering client focused solutions based on customer needs
Ability to manage multiple projects whilst attention to detail.
Proven sales ability
Target orientated
Committed to task completion
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We’re looking for target-driven and ambitious people who genuinely enjoy speaking to, and helping, customers. Ideally, you’ll have excellent customer service skills and a can-do attitude.

You’ll also need to be self-motivated and resourceful; a brilliant communicator with the ability to build a rapport with lots of different types of people.

MAIN PURPOSE OF THE ROLE:

To sell Tenants Insurance policies directly to customer through outbound calling and inbound calls. Utilising warm leads from within the HomeLet business to sell Tenants insurance and meeting/ exceeding sales targets.

KEY TASKS AND ACCOUNTABILITIES:
  • Sell Insurance products directly to Tenants
  • Meet individual/exceed targets and assist in meeting targets set for team and business unit
  • Outbound call on leads provided from agents and other areas of the business
  • Maximise your opportunity to sell through ownership of you own productivity
  • To be aware of the department targets work as part of a team to ensure you strive to influence this in a positive way
  • Offer support to your team leader and step up to lead the team in their absence in in terms of conduct, behaviours , output and tasks
  • Approach each day as a fresh challenge and with an enthusiasm to deliver
  • To remain 100% FCA, DPA and ICOB compliant
  • To ensure that TCF requirements are followed throughout company processes, procedures and in dealing with customers
  • Work using script/call guide
  • To take ownership and responsibility of your workload and performance
  • To achieve or exceed target on all quality assessments
  • Work closely with all departments to deliver exceptional service
  • To feedback to our Account Management teams on leads maximising the cross selling opportunities on each phone call.
  • Input accurate data into all necessary logs, trackers and databases to accurately record information and provide adequate MI and audit trails
  • To report to Team Leader any problems encountered or to a supervisor in absence of a Team Leader
  • To update team visuals with targets and figures
  • To identify and make recommendations for improvements to current working practices as required
  • Effectively deal with and log complaints
  • Prepare for monthly performance reviews, annual performance and development appraisals
  • Attend and participate at your team meeting
  • Adhere to Barbon Policies
  • To carry out any other tasks as directed by Team Leaders or Manager

PERSON SPECIFICATION:

Education & Qualifications
  • GCSE in English Language and Maths (or equivalent)
  • Computer Lirerate

Experience/Knowledge -
  • Proven sales experience
  • Experience of working to targets
  • Experience of regulated products, non advised selling and or financial / insurance experience

Other package benefits: 25 Days’ Holiday + Bank Holiday, Employer Pension Contribution, Health Shield Cash Plan, Discounted gym flex, Childcare benefits, Free car parking, Free tea and coffee & Staff restaurant.
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The role of Referencing Administrator involves working as part of a team in a busy customer service environment by processing applications for our Referencing products and ensuring all inbound/outbound telephone calls and web traffic is handled in a professional and friendly manner.

KEY TASKS AND ACCOUNTABILITIES:
  • Always represent the company in a positive manner.
  • Answer customer communication efficiently and effectively to agreed company standard and within agreed targets set.
  • Ensure all information is captured accurately and that, in the event of missing or incorrect information, contact is made with the client in a courteous and polite manner, representing the company in a positive way.
  • Ensure that all applications are credit searched using the Call Credit Database and that any anomalies in credit scoring data are escalated to your Line Manager.
  • Ensure that all final reports being issued have been quality checked for accuracy and in line with Rentshield’s policy.
  • Keep up to date with products, pricing and policy where applicable to ensure correct information is given to customers when applicable.
  • Feedback areas of customer dissatisfaction to your Line Manager, with suggested alternatives where appropriate.
  • Provide assistance to team members as and when required.
  • Achieve performance targets as set out by your Line Manager.

Person Specification
Education / Qualifications - 5 Standard GCSE’s or equivalent

Experience / Knowledge - IT skills with knowledge of Word and Outlook

Skills / Aptitudes -
  • Ability to work using own initiative as well as a team
  • Good organisation and time management skills
  • Possess excellent communication skills
  • Good problem solver, looks for resolution
  • Work well under pressure
  • Pro active

Benefits
  • 25 Days’ Holiday + Bank Holiday
  • Employer Pension Contribution
  • Health Shield Cash Plan
  • Discounted gym flex
  • Childcare benefits
  • plus more
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