Why Work With Us?

Join us - one of the 'Sunday Times Top 100 Best Companies To Work For' and the UK's largest tenant referencing and specialist insurance firm.

Our people are some of the most knowledgeable and experienced in our sector, and we’re looking for ambitious, hardworking and self-motivated people to join them in a rewarding company with real opportunities.

We want to hear from passionate and driven people who enjoy working as part of a team and enjoy working with customers.

Locations

You’ll find Barbon Insurance Group offices in Lincoln and Teignmouth if you need to see us or write to us.

To discover more about Lincolnshire click on this link - https://youtu.be/evBvENmYdTQ


To apply for a role with us please go to the vacancy of your choice below and click on the individual link to take you to our Applicant Portal.

By submitting your CV you agree to Barbon using the information you have provided for the purpose of their selection process.

Current Vacancies

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The main purpose of your role will be to assist the Legal & Claims Team in delivering an efficient, high quality claims provision to our customers. You will achieve this by undertaking the administrative tasks of the Team efficiently, enabling the Claims Handlers to focus on complex insurance and legal related matters.

Key Tasks and Accountabilities

Claims Administration;
  • Adhere to all relevant policies, local processes, regulatory and business service level agreements
  • Manage file creation in our Claims Management System ensuring that all documents & evidence are reviewed and stored appropriately;
  • Input claims, storing the relevant documents & evidence on the corresponding systems
  • Manage all customer enquiries across varied mediums, including but not restricted to email, telephone & post
  • Take pre-emptive steps to enhance recovery potentials within a claim by ensuring all data input is accurate.
  • Accurately organise financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place
  • Liaise with our approved supplier of legal advocates to arrange legal representation at court hearings, producing and recording on systems the required documents for such hearings
  • Liaise with County Courts nationally to arrange Bailiff & Eviction appointments when tenants fail to vacate
  • Organise all incoming/outgoing post to ensure that legal documents are served in line with relevant legislation.
  • Chase outstanding Claim documents to enable claims to progress as efficiently as possible subsequently reducing the financial outlay.

Skills/Knowledge/Experience/IT Confidence:

Essential:
• Ability to work with technology
• Ability to work in a business environment
• Customer service skills
• Hands on & Practical ability
• Ability to work within the physical nature of the job
• Proficient in Microsoft Word
• Use of Email/Internet

Desirable:
• Experience in a similar role

Minimum Entry Qualifications:

• GCSE grades A to C or equivalent are essential, specifically Maths and English.
• 3 A Levels grade C or above.

Please note that the stipulation of the Apprenticeship is that the successful candidate can not have more then 12 months paralegal experience or a Law degree.

Benefits

25 day’s holiday + bank holidays, Employer pension contribution, 2% salary to spend on a variety of benefits after one year’s service, healthcare cash plan, subsidised gym memberships, online discounts and cashback cards from a variety of high street retailers, free parking, free office fruit, on site therapies, and a variety of flexible benefits (including private medical cover, private dental cover, cycle to work scheme, childcare vouchers, charitable giving)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. All applicants must live and be eligible to work in the UK.

To apply for the position please click on the following link https://sforce.co/2I1hhrb which will take you to our applicant portal.
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Overview of the role
To lead and direct the Group’s customer complaints operations, processes and controls - developing a small team of Complaint Handlers, and engaging with stakeholders to ensure delivery of fair customer outcomes in adherence with regulatory guidelines and Financial Ombudsman Service (FOS) expectations.

To design and embed an effective Root Cause Analysis (RCA) mechanism to enable continuous improvement, resulting in better outcomes for our customers - reflected in reduced complaint volumes and increased customer satisfaction.

To adopt a ‘hands on’ approach to the handling of complaints and lead by example through the ownership of a portfolio of customer complaint cases. Demonstrating to direct reports what effective complaint handling is, setting an acceptable standard of output and enabling the coaching of Complaint Handlers to that standard.

Key Tasks and Accountabilities

People Leadership (25%)

1. Lead, coach and develop a small team of Complaint Handlers to define, deliver and maintain an
exceptional level of competence within the team to deliver timely, cost effective and fair resolution of
customer complaints in accordance with regulatory guidelines, FOS requirements and our agreed
service levels;
2. Manage resource effectively to deliver consistently high levels of service to meet customer and business
demands throughout the year;
3. Identify skills/knowledge gaps within the team, to drive the team’s learning agenda; and
4. Create a culture of continuous improvement, enabling Complaint Handlers to support the wider business
in front line complaints identification, logging and as appropriate - resolution.

Stakeholder Management (15%)
1. Represent the Complaints Team in the wider business through engagement with key stakeholders at all levels;
2. Monitor and manage emerging customer and business risks through the prompt identification, escalation and resolution of gaps in policy and procedure;
3. Influence stakeholders from front line, through to executive leaders, making fact driven recommendations from the presentation of robust analysis of root causes and other management information;

Technical Management & Complaint Handling (60%)
1. Design and embed an effective RCA mechanism, working with stakeholders to drive down complaint volumes and increase customer satisfaction scores;
2. Own all escalated, high profile and complex complaints to final resolution;
3. Support the team during periods of peak demand, through the effective handling of customer complaints;
4. Ensure all team policies and procedures meet regulatory requirements
5. Reduce ‘waste’, as a result of re-work, by acting as part of the first line of defence in respect of quality assurance of the Complaint team’s activity.

Education / Qualifications
The candidate will be educated to degree level, or equivalent, preferably in an English based field of study.

It is desirable for the candidate to have:
1. CII Level 4 Diploma; and/or
2. Regulated Complaint Handling Qualification.

Experience / Knowledge
1. Strong operational and leadership experience of significant change in a regulated environment;
2. Comprehensive working knowledge of regulatory and compliance requirements in relation to complaint
resolution;
3. Experience in the analysis of data, identifying trends and root causes; and
4. A successful track record of complaint management.

It is desirable for the candidate to have experience in a Lettings / Insurance business.

Skills / Aptitudes
1. Attention to detail and an eye for accuracy is critical;
2. Excellent Verbal and Numerical reasoning skills. Adept at identifying the core issue and prioritising efforts in responding.
3. Excellent written and verbal communication skills with the ability to explain detailed complex issues in a simple manner;
4. An ability to self-manage with strong organisational skills is also important.

Benefits
25 day’s holiday + bank holidays, Employer pension contribution, 2% salary to spend on a variety of benefits after one year’s service, healthcare cash plan, subsidised gym memberships, online discounts and cashback cards from a variety of high street retailers, free parking, free office fruit, on site therapies, and a variety of flexible benefits (including private medical cover, private dental cover, cycle to work scheme, childcare vouchers, charitable giving)

To apply for the position please click on the following link https://sforce.co/2DkY0Nr which will take you to our applicant portal.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. All applicants must live and be eligible to work in the UK.
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Temporary position for 4 months, 20 hours per week over 5 days.

The role of Referencing Administrator involves working as part of a team in a busy customer service environment by processing applications for our Referencing products and ensuring all inbound/outbound telephone calls and web traffic is handled in a professional and friendly manner.

Key Tasks and Accountabilities

• Always represent the company in a positive manner.
• Answer customer communication efficiently and effectively to agreed company standard and within agreed targets set.
• Ensure all information is captured accurately and that, in the event of missing or incorrect information, contact is made with the client in a courteous and polite manner, representing the company in a positive way.
• Ensure that all applications are credit searched using the Equifax Database and that any anomalies in credit scoring data are escalated to your Line Manager.
• Ensure that all final reports being issued have been quality checked for accuracy and in line with Rentshield’s policy.
• Keep up to date with products, pricing and policy where applicable to ensure correct information is given to customers when applicable.
• Feedback areas of customer dissatisfaction to your Line Manager, with suggested alternatives where appropriate.
• Provide assistance to team members as and when required.
• Achieve performance targets as set out by your Line Manager.

Person Specification

Education / Qualifications
• 5 Standard GCSE’s or equivalent
• Higher education
Experience / Knowledge
• IT skills with knowledge of Word and Outlook
• Sound knowledge of products and market
Skills / Aptitudes
• Ability to work using own initiative as well as a team
• Good organisation and time management skills
• Possess excellent communication skills
• Good problem solver, looks for resolution
• Work well under pressure
• Pro active
Personal Attributes
• Dedicated
• Open to feedback
• Driver of own development
• Approachable

25 day’s holiday + bank holidays, Employer pension contribution, 2% salary to spend on a variety of benefits after one year’s service, healthcare cash plan, subsidised gym memberships, online discounts and cashback cards from a variety of high street retailers, free parking, free office fruit, on site therapies, and a variety of flexible benefits (including private medical cover, private dental cover, cycle to work scheme, childcare vouchers, charitable giving)

To apply for the position please click on the following link https://sforce.co/2ZXdXTo which will take you to our applicant portal.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. All applicants must live and be eligible to work in the UK.
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The role will be to work alongside our existing tenants insurance team to sell tenants services. This is to include insurance and/or TV and Broadband packages on behalf of Virgin Media.

Key Tasks and Accountabilities -
  • Making outbound calls through an automated dialler system to sell tenants insurance solutions.
  • Handle a high volume of Inbound/Outbound calls and record the results of all leads and customer interaction.
  • Sell or renew Insurance directly with the client.
  • Keep up to date with products and pricing to ensure correct information is given to the client.
  • Ensure that offering a high level of customer service is always at the forefront of your actions.
  • Answer customer communication efficiently and effectively to agreed company standards and targets, whilst maintaining appropriate records.
  • Understand how to source your own leads from existing data.
  • Ensure ALL Prospect and Lead Management systems and procedures are followed and information is updated based on a regular plan.
  • Build and maintain good working relationships with letting agents in order to maximise potential business.

Person Specification
Sales experience desirable but not essential. The individual will be outgoing and confident and able to converse with a range of different people on the telephone

Benefits
25 day’s holiday + bank holidays, Employer pension contribution, 2% salary to spend on a variety of benefits after one year’s service, healthcare cash plan, subsidised gym memberships, online discounts and cashback cards from a variety of high street retailers, free parking, free office fruit, on site therapies, and a variety of flexible benefits (including private medical cover, private dental cover, cycle to work scheme, childcare vouchers, charitable giving)

To apply for the position please click on the following link https://sforce.co/2w10nkf which will take you to our applicant portal.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. All applicants must live and be eligible to work in the UK.
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The role of Insurance Sales Advisor is to sell Tenants Insurance policies directly to customer through outbound calling and inbound calls. Utilising warm leads from within the HomeLet business to sell Tenants insurance and meeting/ exceeding sales targets.

Key Tasks and Accountabilities:
•Sell Insurance products directly to Tenants
•Meet individual/exceed targets and assist in meeting targets set for team and business unit
•Outbound call on leads provided from agents and other areas of the business
•Maximise your opportunity to sell through ownership of you own productivity
•To be aware of the department targets work as part of a team to ensure you strive to influence this in a positive way
•Offer support to your team leader and step up to lead the team in their absence in terms of conduct, behaviours, output and tasks
•Approach each day as a fresh challenge and with an enthusiasm to deliver
•To remain 100% FCA, DPA and ICOB compliant
•To ensure that TCF requirements are followed throughout company processes, procedures and in dealing with customers
•Work using script/call guide
•To take ownership and responsibility of your workload and performance
•To achieve or exceed target on all quality assessments
•Work closely with all departments to deliver exceptional service
•To feedback to our Account Management teams on leads maximising the cross selling opportunities on each phone call.
•Input accurate data into all necessary logs, trackers and databases to accurately record information and provide adequate MI and audit trails
•To identify and make recommendations for improvements to current working practices as required
•Effectively deal with and log complaints
•Adhere to Barbon Policies
•To carry out any other tasks as directed by Team Leaders or Manager

Person Specification:
Essential education/qualities: GCSE English, GCSE Maths, computer literate.
Essential Experience/knowledge: proven sales experience, experience of working to targets, experience of regulated products, experience of non-advised selling
The individual will be outgoing and confident and able to converse with a range of different people on the telephone

25 day’s holiday + bank holidays, Employer pension contribution, 2% salary to spend on a variety of benefits after one year’s service, healthcare cash plan, subsidised gym memberships, online discounts and cashback cards from a variety of high street retailers, free parking, free office fruit, on site therapies, and a variety of flexible benefits (including private medical cover, private dental cover, cycle to work scheme, childcare vouchers, charitable giving)

To apply for the position please click on the following link https://sforce.co/2HDTz1u which will take you to our applicant portal.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. All applicants must live and be eligible to work in the UK.
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Are you an Insurance Expert or Legal Professional looking for a new and unique challenge to mix the two area’s in a thriving industry?

We boast a number of unique selling points, one of which is our expert legal team that are based in our head office in Lincoln. A rare opportunity to join our team has arisen through the continued growth of the Group.

Despite our customers conducting through reference checks on prospective tenants, their circumstances can change overtime resulting in missed rental payments. As a member of our expert legal team, you will become the designated point of contact for the Landlord and/or their Managing Agent and be there to support them through the process of securing payment from their Tenants.

On occasion, where a mutually acceptable solution isn’t possible, you will be required to take the necessary steps in protecting the Landlord’s investment. This could be the removal of the tenants via legal proceedings and eviction if appropriate.

You will act as a conduit between insurers, solicitors in Ireland/Scotland and undertake a number of legal actions under the supervision of our chosen Solicitors for properties in England and Wales. An ability to balance both speed and accuracy is essential due to the nature of the role and so attention to detail is a must.

Key tasks and accountabilites:
To operate within a team of Claims Handlers, delivering a high quality Claims Provision to its diverse, Internal/External Customer base. Taking a pro-active and “hands on” approach to claims handling whilst embracing Barbon’s Vision and Values.

Claims Handling:
  • You would need to follow all policies, processes, regulation and legislation whether they are internal or external
  • Input, assess & manage a portfolio of claims, storing the relevant documents & evidence on the corresponding systems
  • You would be required to answer all related queries via various mediums, including, but not limited to: Email, Telephone & Post
  • Escalate where appropriate any fraud indicators highlighted from fraud measures in place
  • Take pre-emptive steps to enhance recovery potentials within a claim by issuing demand letters to the relevant parties
  • Accurately manage & calculate financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place
  • Manage customer relationships effectively to ensure the claim progresses efficiently and any refunds due back to us are forthcoming
  • Accurately manage & calculate financial payment requisitions at Vacant Possession stages of a claim ensuring that any proposed deposit use and/or dilapidations are validated & taken into consideration when calculating payments due.

Legal Activities:
  • You would liaise with our approved supplier of legal advocates to arrange legal representation at court hearings, producing and recording on systems the required documents for such hearings
  • You would be responsible for liaising with County Courts nationally to arrange Bailiff & Eviction appointments when tenants fail to vacate
  • Serve legal notices to the tenant tailored to their circumstances and in-line with current legislation to regain possession of the property whilst managing and escalating any associated risks accordingly
  • Work as “One-Team” and to be aware of the department targets to ensure you strive to influence this in a positive way

Experience/ Knowledge-
  • Claims Handling in a Legal/Insurance centred environment
  • Administrative and customer facing experience
  • Numerate, ability to work under pressure and have good computer skills (including MS office, outlook & excel)
  • Confidence to manage difficult conversations
  • You would need to be able to work on own initiative
  • A minimum of 12 months in a FCA or SRA regulated environment

Other package benefits: 25 Days’ Holiday + Bank Holiday, Employer Pension Contribution, Health Shield Cash Plan, Discounted gym flex, Childcare benefits, Free car parking, Free tea and coffee, Staff restaurant plus more.

To apply for the position please click on the following link https://sforce.co/2WgHFQd which will take you to our applicant portal.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. All applicants must live and be eligible to work in the UK.
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This role is a 12 month maternity cover.

The role of the credit controller is to provide a credit control service to the Company with the primary function being the collection of overdue debtors and to reconcile client and agent receipts. To administer the collection of cash via Direct Debit and process the associated reports.

Key Tasks & Accountabilities:-
• Provide an effective credit control service and ensure the aged debt is kept within agreed company guidelines
• Chase overdue invoices and tenant rent by telephone, letter and email within agreed timescales
• Maintain accurate records of all chasing activity
• Reconcile and process the daily direct debits and process the associated reports
• Conduct all statement reconciliation, direct debit and credit card activities in accordance with Company procedures and guidelines
• Deal with client /customer queries efficiently, timely, and in a professional manner
• Follow through debtors to ensure payment received in accordance with agreed KPIs
• Supply any ad hoc analysis on request
• Undertake additional tasks and project work across the finance team as required

Person Specification
Essential Education / Qualifications - GCSE

Experience / Knowledge
• Proven credit control experience
• Advanced knowledge of Excel and Access
• Accounting software packages

Skills / Aptitudes
• Ability to work using own initiative as well as within a team
• Maintain accurate records
• Good telephone manner whilst applying a degree of persistence and assertiveness but maintain a courteous, professional approach.
• Demonstrate a high level of numeracy and attention to detail
• Good organisation and time management skills
• Good problem solver, looks for resolution
• Ability to recognise potential risks

Personal Attributes
• Dedicated
• Flexible and approachable
• Work well under pressure
• Proactive and a self-starter

Benefits - 25 day’s holiday + bank holidays, Employer pension contribution, 2% salary to spend on a variety of benefits after one year’s service, healthcare cash plan, subsidised gym memberships, online discounts and cashback cards from a variety of high street retailers, free parking, free office fruit, on site therapies, and a variety of flexible benefits (including private medical cover, private dental cover, cycle to work scheme, childcare vouchers, charitable giving)

To apply for the position please click on the following link https://sforce.co/2WjBz5N which will take you to our applicant portal.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. All applicants must live and be eligible to work in the UK.
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Overview of the role
To maximise recovery against Tenants & Guarantors that contribute towards the ~£2.1 Million paid out annually in Rent Guarantee. Working collaboratively with the Claims Handling Team you will maximise the success of recovery through pre-emptive intervention and minimise costs incurred in pursuit of repayment. The collaboration with the Claims Handling Team will extend to providing support with caseloads during periods of high customer demand/low resource.

Key Tasks
Claims Handling Support;
• Adhere to all relevant policies, local processes, regulatory and business service level agreements
• Input, assess & manage a portfolio of claims, storing the relevant documents & evidence on the corresponding systems
• Manage all customer enquiries across varied mediums, including but not restricted to email, telephone & post
• Escalate where appropriate any fraud indicators highlighted from fraud measures in place
• Take pre-emptive steps to enhance recovery potentials within a claim by issuing demand letters to the relevant parties
• Accurately manage & calculate financial payment requisitions as part of the claim ensuring payments are made to the policy holder efficiently with relevant tracking & recording in place
• Manage customer relationships effectively to ensure the claim progresses efficiently and any refunds due back to us are forthcoming
• Accurately manage & calculate financial payment requisitions at Vacant Possession stages of a claim ensuring that any proposed deposit use and/or dilapidations are validated & taken into consideration when calculating payments due.

Legal Support;
• Liaise with our approved supplier of legal advocates to arrange legal representation at court hearings, producing and recording on systems the required documents for such hearings
• Liaise with County Courts nationally to arrange Bailiff & Eviction appointments when tenants fail to vacate
• Serve legal notices to the tenant tailored to their circumstances and in-line with current legislation to regain possession of the property as efficiently as possible whilst managing and escalating any associated risks accordingly
• Work as “One-Team” in collaboration with the teams Tenant & Landlord Litigator and the approved legal services provider to ensure that the legal service provided is robust, low risk and efficient.

Recovery Handling;
• Adhere to all relevant policies, local processes, regulatory and business service level agreements
• Contact Tenants and Guarantors in line with agreed contact strategies and risk profiling whilst seeking repayment of Debts
• Establish, implement and manage sustainable repayment arrangements tailored to the needs of both the Business and Debtor ensuring late payments are chased and enforcement action taken.
• Accurately manage and calculate settlement figures for all debtors, supporting all areas of the business in relation to RG Claims Recoveries.
• Accurately manage & calculate financial payment requisitions as part of the recoveries process and ensure that payments are made to the Landlord efficiently with relevant tracking & recording in place.
• Work closely with outsourced providers to maximise the success of recovery through strategy planning and efficient query handling.


Person Specification –

Essential Education/Qualifications
• 5 GCSE results (C) or equivalent qualifications, of which must be English and Maths

Desirable Education/Qualifications
• Member of the Chartered Institute of Credit Management and working towards a Certificate accreditation

Essential Experience/Knowledge
• Administrative and customer facing experience
• Numerate, ability to work under pressure and good computer skills (including MS office, outlook & excel)
• Able to manage difficult conversations

Desirable Experience/Knowledge
• Experience of working in a similar, regulatory environment
• Knowledge of the County Court Litigation processes and the subsequent enforcement options.

Benefits - 25 day’s holiday + bank holidays, Employer pension contribution, 2% salary to spend on a variety of benefits after one year’s service, healthcare cash plan, subsidised gym memberships, online discounts and cashback cards from a variety of high street retailers, free parking, free office fruit, on site therapies, and a variety of flexible benefits (including private medical cover, private dental cover, cycle to work scheme, childcare vouchers, charitable giving)

To apply for the position please click on the following link https://sforce.co/2QzVYOX which will take you to our applicant portal.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. All applicants must live and be eligible to work in the UK.
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Overview of the role

You will maximise recovery against Tenants & Guarantors that contribute towards the ~£2.1 Million paid out annually in Rent Guarantee. To achieve this, you will undertake all administrative work for the Debt Recovery Team efficiently, enabling the Recovery Handlers to focus on complex insurance and legal related matters. You will work collaboratively with the Claims Handling Team to maximise the success of recovery through pre-emptive intervention and minimise costs incurred in pursuit of repayment.

Final Settlements

• Liaise between recovery handlers and the finance department in order to arrange payment vehicles, maximising recovery potential
• Organise, Scan, Allocate and Manage all in/outbound post in a timely manner
• Organise, Attach and File all trace reports, escalating where necessary to the Recovery Handler(s)
• Respond in a timely manner to all administration enquiries, via but not limited to; telephone, letter, email
• Allocate Recoveries tasks in order of priority on a daily basis to ensure customer demand is met
• Prepare documents and information for Pre-litigation assessment
• Cleanse and organise data to ensure compliance with Regulatory requirements and Business Policies
• Select, organise and submit cases to our third party debt recovery providers. Whilst being the main contact for any disputes/queries they may receive
• Reviewing cases accurately to make a decision on what enforcement steps to take

Essential Education/ Qualifications
• 3 GCSE results (C) or equivalent qualifications, of which must be English and Maths

Essential Experience/Knowledge
• Ability to work with technology
• Ability to work in a business environment
• Customer service skills
• Hands on & Practical ability
• Ability to work within the physical nature of the job
• Proficient in Microsoft Word
• Use of Email/Internet

Desirable Experience/Knowledge
• Experience in a similar role

Please note that the stipulation of the Apprenticeship is that the successful candidate cannot have more than 12 month’s paralegal experience or a Law degree.


Benefits - 25 day’s holiday + bank holidays, Employer pension contribution, 2% salary to spend on a variety of benefits after one year’s service, healthcare cash plan, subsidised gym memberships, online discounts and cashback cards from a variety of high street retailers, free parking, free office fruit, on site therapies, and a variety of flexible benefits (including private medical cover, private dental cover, cycle to work scheme, childcare vouchers, charitable giving)

To apply for the position please click on the following link https://sforce.co/2W0Og1a which will take you to our applicant portal.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. All applicants must live and be eligible to work in the UK.
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